We offer a 30 days return & refund service for all purchases.
Below are detailed instructions on how to process a return or exchange. The policy is valid for 30 days from the delivery date.
Process of Refund and Return & Exchange Instructions
1. Please contact Customer Service: firstname.lastname@example.org. indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office or other express company.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.
How do I request a return of replacement?
Our return policy is simple and worry-free. If you’re not 100% satisfied with your product, you can return them within 30 days of purchase.
If you would like to request a return or replacement, please contact email@example.com (Reply within 24 hours) with your order number, your products current status and the reason why you would like to return them.
What kind of products can be qualify for returns?
All of our products are qualify for returns within 30 days of purchase. Please keep the products unused, accessories, the original product packaging as received, file a return request through email, then ship your products back to our warehouse.
After your return package is received by us, we will assess and if there aren't any problem, your refund will be granted and the money will be back to your account in due time.
What is the status of my refund?
Depending on your banking institution, your refund will be credited back to your original payment method(s) in 3 to 5 business days.
Do I need to pay for return shipping fee if I didn't receive what I purchase?
If the responsibility lies in your part, for example, not satisfied with your product, no longer needed, seek maintenance after warranty and etc... You will need to pay the return shipping fee.
If the responsibility lies in our part, for example, wrong package, broken package and etc.. A pre-pay shipping label will be send to your account, so You DO NOT need to pay any shipping fee. Simply print the label and hand your package to designated fulfillment supplier.